![]() Release/version is available for download from Support Portal. Release/version is fully supported by both Support and Development. Maintenance releases and/or hot fixes are periodically made available for this release. Enhancement requests for this release are accepted and may be considered for future releases. SonicWall software has three post-release phases:įully supported – generally available release/version. We may continue to offer security service subscriptions during the End of Support phase, but we will no longer provide technical support for the product or any security service running on it. ![]() The duration of this phase is three years beginning one day after the end of Active Retirement Mode.Įnd of Support (EOS) is an announcement to indicate that we will no longer provide technical support, firmware updates/upgrades or hardware replacement for the product, and that all remaining unique inventory or materials will become unavailable. Software and firmware support for products in LRM is limited to critical bugs and security vulnerabilities. Limited Retirement Mode (LRM) is an announcement to indicate that we will no longer develop or release firmware updates or new features for these products. You may purchase and activate the one-year support contract so that the product will be eligible to receive support until the product has reached End of Support. One-Year Support Last Day Order represents the final day to purchase a one-year support contract or subscription service that bundles support from SonicWall Partners. The duration of ARM is two years beginning one day after the end of Last Day Order. Support is available throughout ARM for products with an active support contract. During this time, we may release a limited number of new features and will issue bug fixes only to the latest version of firmware available on the device. Support contracts for products in this phase will continue to be available. LDO is informational only and products in this phase are active and continue to sell support contracts.Īctive Retirement Mode (ARM) is an announcement that we are no longer actively manufacturing or selling the product. Last Day Order (LDO) is advanced notification that we intend to start the end of life process. SonicWall products have five post-release phases:
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